Contact our team
Need help? Our support team is ready to assist with account questions, withdrawals, KYC uploads, technical issues, or general feedback. Contact us for help with deposits, payment queries, bonus clarifications, or device compatibility. We aim to respond promptly during core hours via live chat or email; more complex cases may require additional verification. Reach out anytime and we’ll get you back to playing as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical response 1-2 hours) |
| General enquiries | [email protected] (business enquiries; Mon-Fri, 09:00-18:00 ET) |
| Affiliate enquiries | [email protected] (partner onboarding and commission queries) |
| Phone | +1 416 742 3958 (voice support, billing and account help; Mon-Fri 09:00-18:00 ET) |
| Working hours | 24/7 (email and chat; phone limited to business hours) |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or when you need to provide explanations or documents. Please send all enquiries to [email protected] with a clear subject line and include up-to-date contact details and your account ID. Providing complete information up front helps us resolve issues faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Our support team aims to respond promptly to all support requests. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and any verification or third-party checks required. If you need urgent assistance, use live chat for the fastest service; email replies will follow the timelines above.
Feedback
We welcome your feedback, suggestions, or ideas to help improve the site. Send us a quick note via the feedback form or contact our support team. Every message is read carefully by our team and used to refine promotions, usability, and overall experience. Your input helps us make the site easier to use and more enjoyable for Canadian players.