Responsible Gambling Policy

At Slotastic we take responsible gambling seriously. Player safety and controlled play are central to how we operate, and we provide practical tools and clear options so you can manage your activity. If gambling stops being fun, we encourage you to use the controls below and to reach out for support.

Player protection principles

We aim to protect players by promoting informed decisions, preventing underage access, and making it easy to limit or pause play. Our approach is respectful and nonjudgmental: we provide self-help tools, account controls, and access to support without requiring public disclosure of personal issues.

Activity-control tools

You can manage your account activity using features available in your profile or by contacting our team. Key controls include deposit limits, loss limits, session time reminders, temporary time-outs, and self-exclusion. These tools are designed to be simple to apply and effective at reducing risk.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be changed, but increases may be subject to a cooling-off period for your protection. Contact [email protected] if you need help setting or adjusting limits.

Loss and wagering limits

Loss limits let you cap the total money you can lose over a defined period. Wagering limits can also be applied to restrict how much you can stake in a session. These controls prevent rapid escalation and help keep play within your budget.

Time limits and session controls

Use session timers or daily play limits to limit how long you play. Short breaks and mandatory cool-off periods are available if you want a pause after a set session length or number of games played.

Self-exclusion

If you need a longer break, you can request self-exclusion for a specified period or permanently. Options typically include short breaks (for example, 24 hours), medium-term exclusions (30 days), and long-term or permanent exclusion. During self-exclusion your account will be closed or restricted and you will not be able to re-register until the exclusion expires or is formally lifted.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to gamble, frequent longer sessions, neglecting responsibilities, or anxiety about play. If you notice these signs in yourself or someone close to you, consider applying limits or seeking support.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and treat gambling as a form of paid entertainment rather than a way to make money.

Professional help and support organisations

If you need help, contact your provincial problem gambling helpline, consult a health professional, or consider peer support groups such as Gamblers Anonymous. For account-related assistance with these tools, email [email protected] and our team will help you apply limits or start a self-exclusion.