Privacy & Data Protection
Welcome to Slotastic’s Privacy Policy. This page explains how we collect, use, store and protect the personal information you provide when you register for an account, make transactions, or use our site. We take your privacy seriously and describe below the types of data we collect, how we use it, your rights, and how to contact us about privacy matters.
Types of data we collect
Personal data
When you create an account we collect personal information that identifies you, such as your full name, date of birth, email address, postal address, phone number, and any documents you provide for identity verification (for example, government ID and proof of address). We also record account credentials and security details for authentication.
Technical data
We collect technical information about your device and connection, including IP address, browser type and version, device identifiers, operating system, and pages or features you access. This helps us maintain site performance, diagnose issues, and improve the user experience.
Transactional and activity data
We keep records of your deposits, withdrawals, payment method details, bet history, game play activity, bonus usage, and customer support interactions. Transaction logs and timestamps are retained for accounting, fraud prevention, and to meet our internal compliance checks.
How we use your information
We use collected information to provide and manage your account, process payments, verify identity, prevent fraud, and respond to support requests. We also use data to maintain security, comply with legal obligations, and send important service messages about your account. With your consent we may send marketing communications, which you can opt out of at any time.
Data protection practices
We protect your information using industry-standard security measures, including encryption for data in transit, secure storage systems, access controls, and regular security reviews. Access to personal data is limited to authorized personnel and third parties who need the information to provide services. No system is completely secure, but we work to reduce risk and respond quickly to any security incidents.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to operate the site, remember preferences, analyse traffic, and personalise content. Some cookies are essential for site functionality; others help with analytics and targeted promotions. You can manage cookie settings via your browser, but disabling some cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct, and request deletion of your information, subject to applicable legal and regulatory obligations. You may also request restrictions on processing or object to certain uses. We will handle requests in line with applicable privacy rules and our internal procedures.
Access, correction and deletion
To request access, correction, or deletion of your personal data, contact our privacy team at [email protected]. We will verify your identity before responding and will explain any reasons if we cannot fully comply with a request.
Information sharing and third parties
We share data with service providers who support our operations - such as payment processors, identity verification services, and hosting providers - and with legal or regulatory authorities when required. These parties are contractually bound to protect data and use it only for permitted purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will post a revised version on the site and indicate the effective date. Please review this page periodically for updates.